Refund policy
Thank you for shopping with 10 Rules. We want you to be happy with your order. Please read our returns and refunds policy carefully before placing an order.
Returns
You have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unworn, unused and in its original condition
- Free from marks, stains, odours, damage or signs of wear
- Returned with all original tags and packaging where possible
- Accompanied by proof of purchase or your order number
To request a return, please contact us at:
Please include your full name, order number, item you want to return, and the reason for your return.
Once your return request has been approved, we will provide instructions on where to send your item. Please do not send items back without contacting us first, as this may delay your refund.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.
We strongly recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or damaged in transit.
Refunds
Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.
Refunds will usually be processed within 14 days of us receiving your returned item.
If you return your full order within the legal cancellation period, we will refund the cost of the item/items and the standard delivery cost. If you selected a more expensive delivery option, only the standard delivery cost will be refunded.
Original shipping costs are not refunded for partial returns unless required by law.
Items Not Eligible for Return
We cannot accept returns on:
- Items that have been worn, washed, damaged, stained or altered
- Items returned without tags where this affects resale condition
- Personalised or custom-made items
- Gift cards
- Items returned outside the return period, unless required by law
This does not affect your statutory rights.
Faulty, Damaged or Incorrect Items
Please check your order as soon as it arrives.
If your item is faulty, damaged, or you have received the wrong item, please contact us at:
Please include your order number and clear photos of the issue.
If the item is confirmed to be faulty, damaged, or incorrect, we will offer a suitable solution, which may include a replacement, exchange, repair or refund, depending on the situation and your legal rights.
Exchanges
We currently only offer exchanges where stock is available.
If you need a different size or item, please contact us at vipsupport@10rules.info. If the item you want is unavailable, you may need to return your original item and place a new order.
Sale Items
Sale or discounted items can be returned under this policy unless they are personalised, custom-made, or otherwise excluded by law.
Your statutory rights are not affected.
Late or Missing Refunds
If you have not received your refund after it has been approved, please first check with your bank or payment provider, as processing times can vary.
If you have done this and still have not received your refund, contact us at:
Contact Us
For any returns or refund questions, contact us at:
10 Rules
Email: vipsupport@10rules.info
Website: www.10rules.shop